Resources>Case Study
SAP Work Zone for Customer Portal with E-Commerce Integration
Customer Profile
A large manufacturing company with a global customer base and a complex supply chain.
Background
Facing the challenge of managing a multitude of customer interactions, the company required a comprehensive solution to consolidate various functions into a single, streamlined customer portal.
Challenges
- Inefficient management of customer interactions across different platforms.
- Difficulty in tracking support tickets, policies, purchase orders, and deliveries.
- Complications in accessing quotes and invoices in a timely manner.
Solution
The implementation of SAP Work Zone integrated with an E-Commerce platform and other systems to handle:
- Creation and tracking of support tickets.
- Distribution of policies and documents.
- Management of purchase orders and tracking of order deliveries.
- Easy lookup of quotes and invoices.
Benefits
- A unified customer portal that offers a one-stop solution for various customer needs.
- Enhanced customer experience with efficient support ticket tracking.
- Streamlined access to policies, documents, and transactional data.
- Improved operational efficiency with integrated purchase order and delivery tracking.
- Increased accuracy and availability of quotes and invoices for customers.
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