Application Modernization
15 April 2024
Services>SAP SuccessFactors Support
SAP SuccessFactors Support and Streamlined Services
Maximize your system's potential with on-demand tailored support every step of the way.
Integritty SuccessFactors Support Coverage
Integritty SuccessFactors Quarterly Release Management
Release Management
Controlling the release
Every 3 to 4 months, SuccessFactors releases a new update of its HCM platform. NGA helps SuccessFactors customers in adopting these new releases in the most efficient way, through the following services:
Change enablement for standard SuccessFactors platform changes
Provision of a preview of the changes and new functionality at the field level
Testing and adoption of the selected new functionality
Customer specific configuration release management
Handy Reminder: Configuration Types
Controlling the release
Universal:
- No additional steps are required
- Clients will see the feature without any additional steps
Admin Opt-In:
- Client will have to enable this feature and can do so without engaging product support
Admin Opt-Out:
- Client can choose to disable the feature/functionality without engaging product support
Provisioning Opt-In:
- Client can enable a feature with either a Partner or product support request
Provisioning Opt-Out:
- Client can disable a feature with either a partner or product support request
Our SuccessFactors Support Plans
No Surprise Fees. Cancel Anytime.
FREE TRIAL
On-Demand Package
Ad-hoc support (blocks of hours)
- Certified support resources
- Retainer based
- No defined SLA
STANDARD
Team Extension
FTEs
- Dedicated & certified support resources
- Pay per month
- Resources follow client’s SLA
CUSTOMIZED
Managed Services
1 Month Trial Period
- Dedicated & certified support resources
- Pay per month
- SLA adherence
- Support lead
| Compare Support Plans | On-Demand package | Team Extension | Managed Services |
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| 1.Rollover Hours |  |
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| 2.Fractional service | |
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| 3.Length of contract | Short Term | Minimum 1 Month | Minimum 6 Month |
| 4.On-call support | |
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| 5.Weekly Status Report | |
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| 6.Release Management | |
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| 7.Annual Health Assessments | |
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| 8.Annual Instance Management | |
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Integritty SAP SuccessFactors
At Integritty, our goal is simple, we’ll help you drive greater results from SAP so you can focus on what you do best, focus on your HR goals. Our comprehensive SAP SuccessFactors support will give you ongoing updates, advice on new features, and tailored recommendations to enhance your operations. We’ll guide you through each phase, from roll-out and acceptance management to admin and user training.
On-time Personalized Support
We offer a highly tailored and flexible support service to fit your unique business priorities and system setup. At Integritty we aim to provide the best experience for your employees in line with your HR goals.
Reliable and Proactive Assistance
At Integritty, we go the extra mile for you to promptly address issues and keep you updated on the new features. Our team handles escalations on your behalf and guides you to make the most of your SAP for your business.
Enriching Employee Experiences
Partner with Integritty for SAP SuccessFactors support and to enhance employee experiences. We will take care of your SAP so you can concentrate on delivering top-notch HR services and achieving your business goals.
Holistic Module Proficiency
Our team is cross-trained in various modules. With hands-on experience and a holistic understanding of various problems, they ensure seamless SAP integration and efficiency.
Transparent Issue Resolution
We are with you every step of the way. Whether you contact us by email, phone, or our support portal, you will have complete visibility into your issue’s status and how support hours are managed from start to finish.
Tailored Support Services
Elevate your HR operations with expert advice, timely technical solutions, and insights into the latest features and updates.
Elevate your HR operations with expert advice, timely technical solutions, and insights into the latest features and updates.
Contact us today to get the personalized support of our dedicated team to leverage SAP SuccessFactors to its fullest.
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